Question 1

What areas do you cover for delivery?

Accepted Answer

We're delighted to offer home delivery within a 10-mile radius from our High Barnet branch. This includes areas like Barnet, Enfield, Harrow, Brent, Ealing, Hillingdon, Haringey, Camden, Watford, and Hertfordshire. If you're unsure whether your location is within our delivery radius, you can input your address during the ordering process to check eligibility.

Question 2

How is the delivery cost determined?

Accepted Answer

The delivery cost is based on your distance from our High Barnet branch. Our charges are as follows:

Within 1.5 miles: £5
Within 5 miles: £10
Within 15 miles: £20

Keep an eye out for amazing promotions on delivery charges - just stay connected with us through our website and social media!

Question 3

Can I choose the delivery schedule?

Accepted Answer

While we currently offer the option to choose your preferred delivery date within our operational hours: Mon-Fri (08:00 - 21:30) and Sat-Sun (08:00 - 18:00), we suggest arranging for your delivery to arrive a day ahead of your celebration. On the chosen delivery date, we'll send you a message with the estimated delivery time, ensuring a delightful experience for your special occasion.

Question 4

Can I select a specific delivery time slot?

Accepted Answer

If you have a specific time in mind for your delivery, we're more than happy to accommodate your request. For an additional charge of £30, you can choose a time slot that suits you best, subject to availability. Feel free to message us with your order details, and we'll arrange this for you.

Question 5

When will I receive the details of my delivery time?

Accepted Answer

Rest assured, we'll notify you of your estimated delivery time on the morning of your chosen delivery date. While we can't pinpoint the exact time, we'll keep you informed and make the process as smooth as possible.

Question 6

What if I'm not available to receive my order during the delivery attempt?

Accepted Answer

We understand life can be busy! If you're not available during the first delivery attempt, please notify us as soon as possible. We'll work with you to find alternative delivery options that suit your situation, such as delivering to a different address or a neighbour. If redelivery or re-baking is needed, additional costs may apply.

Question 7

Can I make changes to my delivery date?

Accepted Answer

Absolutely! Flexibility is key. If you need to adjust your delivery date, please inform us at least 48 hours in advance. We'll do our best to accommodate your request. Changes requested within 24 hours will incur an administration cost of £30 to ensure everything runs smoothly.

Frequently asked questions